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Technical Support Engineer X2

My client, a leading software company, is seeking two Technical Support Engineers.

o

o Experienced

s 32000 - 32000

q Dublin City Centre

p Permanent / Full Time

r 130989

Responsibilities
  • Act as a first point of contact for any escalated calls and queries.
  • Take the lead in incident resolution to ensure a responsive service.
  • Resolution of system messaging issues.
  • Perform post-incident reviews.
  • Maintain a set of metrics and reporting to demonstrate the operational performance of the
  • Incident & Problem Management processes.
  • Educate the teams on best practice for Incident & Problem Management.
  • Drive innovation and quality to improve overall operational efficiency.



Key Attributes
  • University degree plus 2-3 years of relevant work experience.
  • Experience working in a technical support role.
  • A logical and systematic approach to problem resolution across a broad spectrum of
  • technologies.
  • Practical knowledge of the Windows desktop/server environments.
  • Knowledge of IIS.
  • Well-developed analytical skills, quantitative, and problem-solving skills.
  • The ability to communicate technical information in a non-technical language to users.
  • ITIL Experience a bonus.