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Deputy Head of Operations

o Financial Services

s 90,000 - 100,000

q Dublin City Centre

p Permanent

r 2264

The Deputy Head of Operations will have primary responsibility for outsourced activities including monitoring associated audits and liaising with key stakeholders. The person will support and work closely with the Head of Operations on treaty reviews, client relationships and any ad hoc projects.

Operations plays an integral role in the organisation working closely with all teams locally especially the Finance and Actuarial teams. Significant exposure to senior management and Board committees is expected in addition to key stakeholders across the Life Division.


  • Overseeing service agreements including reporting on service standards, planning and carrying out audits and all aspects of the related governance
  • Establish and maintain key processes and controls necessary to support all outsourcing activity
  • Support all aspects for local services company including preparation for Board meetings
  • Support investigation and closure of open operational issues
  • Contribute to the development and maintenance of a robust operational control environment
  • Technical Accounting – assist as necessary with the day-to-day activities of the technical accounting team including participation in client audits
  • Maintain strong relationships with key Divisional/Group stakeholders and relevant external stakeholders
  • Assist the Head of Operations with key projects as required


  • Must come from a FS background,  re/insurance is desirable but not necessary
  • Accounting background desirable, must have experience within other business functions e.g. IT, legal, compliance
  • Must have experience working with a global company
  • Outsourcing experience an advantage
  • SAP knowledge an advantage

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