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Collections Manager

o Industry


q North Dublin

p Permanent

r 1827

My client, a leading financial services company are currently seeking a Collections Manager to join their team. Ideal candidates will have knowledge of Asset Finance, Invoice Discounting or property experience preferably in an asset finance business.

Description of the role:

  • To manage commercial asset finance cases that enter early-stage arrears
  • To liaise directly with Customers, the Sales Team, other internal departments and external parties in order to facilitate the prompt resolution of AF arrears
  • To assist in the reduction of company losses by contacting customers and managing their accounts effectively, identifying problems and possible solutions, and escalating problem cases to the Operations Manager
  • To assess and evaluate business proposals from defaulting customers and make recommendations to the Asset Finance Credit Team
  • To maintain accurate Notes on customer files


  • To manage arrears and collections activity on commercial asset finance deals (i.e. Business Lease and Business Hire Purchase agreements)
  • To liaise with the Sales Team to co-ordinate customer contact and communication strategies
  • To maintain detailed notes on customer files
  • To engage with customers directly in order to fully understand the reason for arrears and to agree payment solutions
  • To liaise with the Finance team with regard to the processing of unpaid files and the allocation of customer lodgments
  • To manage and apply changes to customer payment mandates (e.g. change of bank account details, raising of manual direct debits)
  • To provide arrears guidance/mentoring to the Sales Team


  • Communication skills
  • Risk Awareness
  • IT skills – to be a competent user of Microsoft Office and Financial systems.
  • Decision-making
  • Good organisational skills
  • Analysis – To be able to distil complex scenarios to the key points
  • Numerate – Demonstrate a strong ability to work with numbers
  • Experience – Must have previously operated in a Collections role, preferably in an asset finance business
  • Ideally  – you will have knowledge of Asset Finance, Invoice Discounting or property experience
  • Skills – Attention to detail, communication, and risk management skills
  • Qualifications – Credit-analysis experience essential
  • Experience – Collections experience across a variety of asset classes, including truck, plant and commercial assets
  • Qualifications– QFA, degree in finance, accounting qualification.


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